Refund & Cancellation Policy

Last Updated: August 4, 2025

No Returns or Cancellations

• All Sales Final: We do not accept returns or order cancellations under any circumstance.

• Order Accuracy: Please verify all order details—style, texture, length, quantity, and shipping address—before you complete checkout. Customers are responsible for any additional shipping fees incurred by incorrect address information.

Transit Delays

• While we strive for on-time delivery, transit delays can happen. Kyomi Hair Co. is not liable for shipping delays caused by carriers, customs, weather, or other acts of nature.

• No Refunds/Chargebacks: Delay-related refunds or chargebacks will not be honored.

Chargebacks

• Kyomi Hair Co. is not responsible for chargebacks arising from:

  • Transit delays

  • Lost or mis-delivered packages

  • Shipping carrier errors

• By placing an order, you agree to these terms and our right to dispute any unauthorized chargebacks.

Insurance Recommendation: We strongly recommend selecting Route protection or carrier insurance at checkout to safeguard against loss or damage.

Shipping Territory

• We currently ship exclusively within the United States.