Refund policy

Last Updated: August 4, 2025

No Returns or Cancellations

We do not accept returns or order cancellations under any circumstance. Please verify all order details—style, texture, length, quantity, and shipping address—before you complete checkout. Customers are responsible for any additional shipping fees incurred by incorrect address information.

Transit Delays

While we strive for on-time delivery, transit delays can happen. Kyomi Hair Co. is not liable for shipping delays caused by carriers, customs, weather, or other acts of nature. Delay-related refunds or chargebacks will not be honored.

Chargebacks

Kyomi Hair Co. is not responsible for chargebacks arising from:

Transit delays

Lost or incorrectly packages

Shipping carrier errors

By placing an order, you agree to these terms and our right to dispute any unauthorized chargebacks.

Insurance Recommendation: We strongly recommend selecting Route protection or carrier insurance at checkout to safeguard against loss or damage.

Shipping Territory: We currently ship exclusively within the United States.